Description

ITIL (Information Technology Infrastructure Library), a widely used IT framework, is designed to regulate the selection, planning, delivery and maintenance of IT services in a business environment. The globally hailed framework simplifies the IT service management (ITSM) by helping the businesses to deliver IT services in an economical way and quality-driven way. ITIL is divided into five categories- ITIL Service Strategy; ITIL Service Design; ITIL Service Transition; ITIL Service Operation and ITIL Continual Service Improvement, has become the most used ITSM (IT Service Management) framework worldwide.