Pay with Amazon (Advanced Payment APIs) - extension for Magento¶
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Overview¶
This extension provides an official integration of your Magento store with Pay with Amazon payment service. It helps your customers shop quickly, safely and securely. Your customers can pay on your website without re-entering their payment and address details. All Amazon transactions are protected by Amazon’s A-to-z Guarantee.
The extension is a pure payment solution. No item level is communicated to Amazon Payments and it allows you to manage your orders directly from Magento.
Extension features¶
- Pay with Amazon button in the shopping cart and in the 1st step of OnePage checkout
- Customization of Pay with Amazon widgets from within Magento admin
- Support for payment authorizations, captures and refunds (also partial refunds)
- Supports Amazon Instant Payment Notifications
- Live & sandbox modes available
- Toolbox for simulating payment states in sandbox mode
- CSV-based event logger
Getting the extension¶
The extension can be installed via Magento Connect using following key: http://connect20.magentocommerce.com/community/Creativestyle_AmazonPayments.
Refer to the Installation section to get more details concerning installation procedure.
Extension vendor¶
This extension has been developed by creativestyle GmbH in cooperation with Amazon Payments Europe S.C.A.
Creativestyle is an interactive agency with years of experience and origins in Germany. Our company is present in the e-commerce market since 2001. We focus on development and implementation of various Internet projects.
Prerequisites¶
System requirements¶
Pay with Amazon Magento extension requires you to have a valid Amazon Advanced Payments APIs account (refer to the Amazon Advanced Payments APIs account setup if you don’t have one yet) and a webserver running a Magento store instance with following conditions met:
- Magento 1.5, 1.6, 1.7, 1.8
- cURL for PHP
- DOM / XML for PHP
Note
An additional fix needs to be installed for Magento 1.5. Please refer to the FAQ to get more details.
Amazon Advanced Payments APIs account setup¶
Registering an Amazon Payments Account¶
- Go to:
- DE merchants: https://payments.amazon.de/business/pre-registration-api
- UK merchants: https://payments.amazon.co.uk/business/pre-registration-api
- Click Business and choose Setup options ‣ Advanced Payment APIs
- Click Sign up
- Go through the questionnaire to find out if you qualify for using Amazon Payments, then click Sign up now
- At the moment you cannot add your Advanced Payments APIs account to an existing Amazon merchant account. You have to register a new account specifically for the Advanced Payments APIs.
- Start registering a new account:
- If you see the link Would you like to create a new account using a different e-mail address? Click here, please do so.
- Enter a name for your business. In case this name is already taken, please choose a different one.
- Enter an email address and a password. You should choose a role email address that will be read directly by the people responsible for the Amazon Payments integration. You should avoid general addresses like info@ that are only forwarded to the general administration.
- Choose a secure password.
- Please fill in all requested information about your seller account, your contact information and your bank account or credit card data.
- Please be careful to provide exact and correct data. All information you provide will be verified by Amazon Payments, and incorrect information will delay the verification process.
- After providing all information there will be an identity check on the phone, where you will be asked to enter a PIN.
- Afterwards you can complete your registration
- After your account is registered you will be forwarded to your Seller Central account.
- Please be aware that you cannot fully use your account yet. First you have to provide your identity data, and then the account has to go through the verification process.
Entering identity data in Seller Central¶
To get the verification process started, please log in to Seller Central: https://sellercentral-europe.amazon.com/gp/homepage.html
For a combined account (Advanced Payments APIs added to an existing account), please make sure that you have selected the Amazon Payments – Production View in the drop down menu on the top.
At Settings ‣ Account Info please provide the requested missing information. Especially it is crucial to provide the ID information for all relevant persons.
Verification Process / Verification of all given information by Amazon Payments¶
After successful registration of the Amazon Payments seller account and entering the ID information Amazon Payments will check all information provided. Depending on the information provided Amazon Payments may request more information.
Creating MWS access keys¶
You can generate your MWS access keys in Seller Central. Please go to Integration ‣ MWS Access Key
Log in again with your Amazon Payments account credentials
Make sure that you register the MWS Access Key for your own account.
Please read and accept the license agreement.
The AWS Access Key and the Secret Key among with the Merchant ID, will be presented to you on the next page. You can always review the key information in Seller Central on the Integration ‣ MWS Access Key page.
Where to find the required credentials to configure the Magento extension¶
The Magento extension requires you to enter information about your Amazon Payments account. You will need to enter:
- Merchant ID (aka Merchant Number, Händlernummer, Händler-ID)
Note
The Merchant Token IS NOT Merchant ID.
- AWS Access Key (aka AWS Access Key ID, AWS-Zugangsschlüssel, AWS Zugangsschlüssel-ID)
- Secret Key (aka AWS Secret Key, geheimer Schlüssel)
You can find this information in your Amazon Payments seller account in Seller Central.
Merchant ID¶
You can find the Merchant ID in Seller Central at Setting ‣ Integration Settings
AWS Access Key / Secret Key¶
You can find the AWS Access Key and the Secret Key in Seller Central at Integration ‣ MWS Access Key
Configuration required in Seller Central¶
If you’re planning to use IPN for the post-payment processing you need to enter a Merchant URL (IPN endpoint URL) in Seller Central. You can do this at Settings ‣ Integration Settings, then click the Edit button at Instant Notification Settings. IPN endpoint URL can be obtained from Magento admin at System ‣ Configuration ‣ Amazon Payments, see: IPN endpoint URL.
Installation¶
Pre-installation steps¶
- Create a backup of your shop before proceeding to install.
- If your shop is using compilation (you can check it in System ‣ Tools ‣ Compilation), disable it please before proceeding to install.
Installation process¶
- Go to System ‣ Magento Connect ‣ Magento Connect Manager and enter your admin credentials to get logged in.
- In the Install New Extensions section enter Pay with Amazon extension key obtained from Magento Connect and click Install button.
- Installation will start and after successful install it will show a message. Optionally, you can click on Refresh button to see if Pay with Amazon is listed on list of the installed extensions.
- Proceed to the post-installation steps.
Post-installation steps¶
- If you’re using custom design theme, refer to the Templates customization section to find out how to adjust Pay with Amazon templates to your needs.
- Go to System ‣ Cache Management and flush Magento cache storage.
- If you have disabled compiler in pre-installation stage, you can go now to System ‣ Tools ‣ Compilation, recompile and enable compiler again.
Voila! The Pay with Amazon extension shall be installed now. You can proceed to the Configuration followed by Frontend templates and Email templates customization (if applicable).
Configuration¶
After the successful installation you can proceed to the configuration. In the Magento admin go to System ‣ Configuration ‣ Amazon Payments tab.
Available options are grouped within the following tabs:
Amazon Payments Account¶
In this section you can define your Amazon Payments seller account credentials.
Merchant ID, Access Key ID, Secret Access Key¶
Fill out those fields with your Amazon Payments seller credentials. You can find them in the Amazon Seller Central, see: Merchant ID and AWS Access Key / Secret Key.
Marketplace¶
Select the country where you registered your seller account from the provided drop-down list. If you’re unsure about this information consult your Amazon Integration Assistant.
General Settings¶
In this section you can enable or disable the Pay with Amazon service and define basic settings of the extension.
Enable Pay with Amazon¶
By switching this option you can enable or disable Pay with Amazon. This option must be set to “Yes” if you want to provide the Pay with Amazon service to your customers.
Sandbox mode¶
Sandbox mode has been designed to test the Pay with Amazon service. In sandbox mode the selected payment method is not charged. Refer to the Pay with Amazon documentation to get more information about the sandbox environment. In general, sandbox mode should be enabled for development and staging environments for testing and has to be always disabled for production environments. Never show the sandbox buttons and widgets to buyers in your live environment.
Show Sandbox Toolbox¶
In sandbox mode you can simulate certain states for the differnt objects in the payment process. By enabling this option you get additional fields on the Amazon Checkout page that allow selecting expected payment statuses for orders, authorizations, captures and refunds returned in responses. This feature allows you to simulate different scenarios including declines in the sandbox environment.
Payment Action¶
You can select the desired payment action taken after an order is placed. By default the authorization is made automatically at order placement and the capture must be triggered by the seller by creating an invoice in Magento admin (Authorize method). By selecting the Authorize & capture method, the order amount will be captured immediately at order placement, which means that the authorization will be followed by an immediate capture call. If you want to use this setting, it is mandatory that you get white-listed for this feature by Amazon Payments first. Do not activate this option without contacting Amazon Payments first.
Warning
Please use Authorize & capture method only in the case you are shipping goods on the same day they are ordered and you have been white-listed for this service.
Enable Instant Payment Notifications¶
This option enables or disables handling of Instant Payment Notifications, which are used by Amazon Payments for sending feedback concerning the status of payment objects. Keep in mind that using IPN requires having a valid SSL (issued by a trusted CA) installed on your server and correctly configured Secure Base URL (System ‣ Configuration ‣ Web). In case you disable IPN and want to use data polling instead you need to setup a cron for your shop.
IPN endpoint URL¶
This auto-generated value shall be entered in the Merchant URL field of the Integration Settings in your Amazon Seller Central in case you plan to use IPN. If you use more than one store view in your Magento installation, the IPN endpoint URL will be shown after selecting appropriate store view scope.
Data polling frequency¶
If you don’t have a valid SSL certificate in your shop or due to any other reason you don’t want to use IPN, you can set how often status of the different object shall be polled from Amazon Payments servers. Note that the cron must be setup for your shop for periodic triggering routines that poll payment data.
Order status on authorization¶
With this option you can change the status to which an order will be set after a successful authorization. In most cases leaving the default value seems to be a good idea.
Email Options¶
Send order confirmation¶
This option allows you to select whether a confirmation email for newly placed orders shall be sent by the shop. Note that, regardless this setting, a payment confirmation will be always sent by Amazon Payments.
Declined Payment Email Template¶
In this option you can select an email template which will be used for notifying customers about declined authorizations. Refer to the Email templates section to find out how to customize email templates.
Declined Payment Email Sender¶
With this option you can define the sender of the Authorization declined email notification. The sender can be selected from the pre-defined Magento email contacts (System ‣ Configuration ‣ Store Email Addresses).
Appearance Settings¶
In this section you can set the basic design options for the Amazon widgets.
Developer options¶
Allowed IPs (comma separated)¶
For testing or debugging purposes you can restrict access to Pay with Amazon checkout in your shop to certain IP numbers only. Pay with Amazon button will be shown only for the visitors coming from allowed IPs. You can set more than one allowed IP separated with commas.
Enable logging¶
The Pay with Amazon extension comes with a dedicated logging mechanism. Any exception, API call or IPN notification will be saved to the var/log/amazonpayments folder in your Magento installation. For your convenience logs are also accessible via creativestyle ‣ Amazon Payments ‣ Log preview in Magento admin. Refer to the Event logs section to get more details concerning the logging feature.
Design customization¶
Frontend templates¶
If you are using a custom design theme and would like to adjust the appearance of Pay with Amazon templates, please complete the following steps (all paths are relative to the Magento root folder):
Warning
Never edit the default template or skin files directly as they can be (and surely will be) overwritten when upgrading this extension to a newer version. Edit their copies only as described below.
Create folders:
app/design/frontend/YOURPACKAGE/YOURTHEME/template/creativestyle/amazonpayments skin/frontend/YOURPACKAGE/YOURTHEME/creativestyle/css skin/frontend/YOURPACKAGE/YOURTHEME/creativestyle/images
On Unix-like (Linux, BSD) servers you can achieve this by running following commands, please remember to replace YOURPACKAGE and YOURTHEME with the real names of your theme:
$ cd /path/to/your/Magento $ mkdir -p app/design/frontend/YOURPACKAGE/YOURTHEME/template/creativestyle/amazonpayments $ mkdir -p skin/frontend/YOURPACKAGE/YOURTHEME/creativestyle/css $ mkdir -p skin/frontend/YOURPACKAGE/YOURTHEME/creativestyle/images
Clone the following files:
app/design/frontend/base/default/layout/amazonpayments.xml app/design/frontend/base/default/template/creativestyle/amazonpayments/* skin/frontend/base/default/creativestyle/css/amazonpayments.css skin/frontend/base/default/creativestyle/images/*
On Unix-like (Linux, BSD) servers you can achieve this by running following commands, please remember to replace YOURPACKAGE and YOURTHEME with the real names of your theme:
$ cd /path/to/your/Magento $ cp app/design/frontend/base/default/layout/amazonpayments.xml app/design/frontend/YOURPACKAGE/YOURTHEME/layout/amazonpayments.xml $ cp app/design/frontend/base/default/template/creativestyle/amazonpayments/* app/design/frontend/YOURPACKAGE/YOURTHEME/template/creativestyle/amazonpayments/* $ cp skin/frontend/base/default/creativestyle/css/amazonpayments.css skin/frontend/YOURPACKAGE/YOURTHEME/creativestyle/css/amazonpayments.css $ cp skin/frontend/base/default/creativestyle/images/* skin/frontend/YOURPACKAGE/YOURTHEME/creativestyle/images/*
After cloning the above files to your theme folders, you can adjust the design by editing the appropriate files (HTML templates, CSS stylesheets and layout file). You can enable Template Path Hints to find out the names of the template files used by the extension in particular steps of the checkout process (in Magento admin, within selected store view scope: System ‣ Configuration ‣ Developer ‣ Debug).
Note
Please note that the ID attributes of all HTML tags must be preserved, otherwise changes to the corresponding JS scripts must be applied (do not try to change it unless you know what are you doing).
Basic appearance of rendered Amazon widgets (button color and size of all widgets) can be set in the Pay with Amazon extension settings (System ‣ Configuration ‣ Amazon Payments ‣ Appearance Settings), see Appearance Settings.
Amazon Payments logo¶
If you want to place the Amazon Payments logo in your shop to let your customers know you’re using payment services provided by Amazon Payments refer to the following guidelines:
- logos:
- button placement:
To complement the logos you should mention Amazon Payments under your listing of supported payment methods.
Email templates¶
Magento provides an easy-to-use mechanism for adjusting email templates’ appearance and content. If you want to customize the emails that are sent by the extension, go to System ‣ Transactional Emails in your Magento admin and follow the instructions:
On the Transactional Emails list press Add New Template button and the form will appear. In the Load default template section choose Amazon authorization declined from the Template dropdown, change Locale, if needed, which will be used for the loaded template pattern (Pay with Amazon extension provides 3 locales: German, English UK and English US, for any other locale selected, the english (US) template will be loaded) and press Load Template button.
Fields in Template Information section will be filled out with the data taken from the default email template. Please fill in the missing name of your modified email template in the Template Name input, adjust Template Content and Template Styles to your needs and save your work by pressing Save Template button. The new template shall appear on the Transactional Emails list.
The newly created email template can be used now, you can switch to it in the extension settings, see: Declined Payment Email Template.
Order & payment workflow¶
The Pay with Amazon extension follows the standard Magento order and payment workflow, and thus processing Pay with Amazon payments doesn’t differ significantly from other payment methods available in Magento, making it easy to handle. The most important difference, comparing to the standard Magento orders, is delayed access to the billing address, which is backfilled later in the synchronization process after the successful authorization.
All Amazon payment objects (OrderReference, Authorize, Capture and Refund) are reflected in corresponding payment transactions in Magento, which are connected with appropriate document entities provided by the Magento, (invoices for captures, credit memos for refunds).
Pay with Amazon button¶
The Pay with Amazon button appears in several places in the shop:
- on the shopping cart page,
- in the 1st step of the default One Page Checkout,
- in the sidebar cart widget.
You can also place the Pay with Amazon button in any place you like by including following statement in the template file:
<?php echo Mage::helper('amazonpayments')->getPayWithAmazonButton(); ?>
Pressing the Pay with Amazon button launches the Amazon Payments authentication window, where the customer is asked for his Amazon account e-mail address and password. After a successful login the customer is redirected to the Amazon checkout page in your shop.
Placing an order¶
The Pay with Amazon checkout form consists of 4 steps arranged within a single page (unlike Magento default checkout, which uses accordion for showing and hiding particular steps of the checkout). These steps are: shipping address (handled by Amazon’s address book widget), payment method (handled by Amazon’s wallet widget), shipping method and order review (handled by default Magento checkout templates). All fields in the form (shipping address, payment method and shipping method) are pre-filled, which means that in very basic scenario customer can finish the checkout with just one click. Unfortunately, pre-filling doesn’t apply to the terms and conditions checkbox (if used at all) and can raise the number of required clicks, which, however, doesn’t affect the easiness and user-friendliness of the Pay with Amazon payment method.
Note
The value selected in each checkout step is saved in a separate AJAX call. When the checkout form shows up for the first time, depending on the internet connection speed and the web-server’s response time, it may take up to few seconds until Place order button will be active and can be clicked by the customer.
After selecting the desired shipping address, payment method, shipping method and pressing Place order button (preceded by accepting terms and conditions if needed), the customer is redirected to the success page. Pay with Amazon uses the default Magento success page, which means there’s no need to add any tracking scripts or additional page layout elements that you use in default Magento checkout and want also use in Amazon checkout, all features implemented additionally on the Magento success page shall also appear on Amazon checkout success page.
The created order will be transferred to Amazon and will appear in your Magento admin in Pending state.
Note
You may notice in the Magento admin that the billing address may be incorrect at this point (as mentioned in the introduction to this chapter). That’s true if the billing differs from the shipping data. The only available payment object at the time of placing order is the OrderReference, which, unfortunately, doesn’t provide billing data and thus shipping address must be used to meet Magento requirements concerning order data. The billing address will be updated as soon as authorization is confirmed by Amazon Payments. Keep also in mind that the billing address is available only for the sellers that provided a valid VAT number in Amazon Seller Central.
Payment authorization¶
An authorization can be requested after the order data is successfully transferred to Amazon. Depending on the value you’ve selected for Payment Action option it can be processed in several ways. For Authorize and Authorize & capture actions it will be requested automatically as soon as order is placed in your shop and successfully transferred to Amazon. The requested authorization will be therefore either confirmed or declined by Amazon either via IPN message or via data polling, see Synchronizing order data to get more details. The order, for which a payment authorization has been confirmed changes its state to Processing, an order email confirmation is sent to the customer (if not disabled in the extension settings, see Send order confirmation) and you can start the fulfilment process.
Warning
Never dispatch ordered items before the authorization is confirmed. Only the confirmed authorization guarantees that you will be able to capture the order amount (if you capture within 7 days).
Manual authorization¶
In case you ship ordered items after 30 days or more you have to select Manual authorization as a payment action. It will stop Magento from requesting an authorization automatically and let you make an authorization request manually from the Magento admin at any suitable time. To manually invoke an authorization, login to the Magento admin, open the order you want authorize payment for and click the Authorize payment button placed in the top buttons rows.
Next post-request processing (authorization confirmation or decline) is processed in the same way as in automatic authorization (through polling or IPN).
Declined authorizations¶
If the authorization is declined by Amazon due to problem with the payment method selected, your customer will be informed about this case via e-mail and requested to visit the Amazon Payments web site. The customer can on this page update the payment method by following the instructions on the web page. The e-mail sent to the customer can be adjusted according to the Email templates section. After the successful payment method update, Amazon will notify Magento about the new authorization status and payment will get back on the track (via polling or IPN).
In case the authorization has been declined due to any other reason then problems with the selected payment method, the notification email will be sent to shop administrator and appropriate action must be undertaken according to the Amazon Payments Integration Guide.
Capturing the payment amount¶
After a successful authorization, you can capture funds against the authorization. The capture, similar to the authorization, can be requested in two modes: manual and automatic. By default you should capture the order amount at the moment you ship the ordered items by creating an invoice. You are only allowed to enable automatic capture if you sell digital goods or you ship items the same day they are ordered. Moreover you have to be white-listed by Amazon Payments. Contact Amazon Payments if you want to use this option.
Payment Action option in the extension settings allows to switch between manual and automatic capture mode. For Manual authorization & Authorization actions the capture is triggerd by creating manually an invoice for the order in the Magento admin. For Authorize & capture action, the capture is requested automatically as soon as authorization is confirmed by Amazon Payments.
Manual capture¶
To capture the order amount, you must create an invoice first. To create an invoice, login to the Magento admin, open the order for which you want to capture the amount and click the Invoice button located in the top buttons rows. Please make sure that the order you want to process has been successfully authorized, which basically means that it is in Processing state.
After clicking the Invoice button, a new invoice form will appear with most of the crucial data (like products quantity) already filled in. You can adjust some invoice fields if needed. At this point you can create a shipment as well, by checking Create Shipment checkbox and adding a tracking number if needed. Before submitting the form, please make absolutely sure that Amount selectbox is set to Capture online and press Submit Invoice button. A new invoice and a new shipment (if checked Create Shipment checkbox) will be created for the order and the capture request is sent to Amazon Payments.
Warning
To collect the funds that were authorized, you must capture the amount within 30 days of a successful authorization (two days in Sandbox mode). We strongly recommend that you capture funds within seven days of authorization to reduce the likelihood of declines (within 7 days the a successful captures is guaranteed). In case your fulfilment process exceeds 30 days, consider using the Manual authorization as payment action in the configuration and authorize the payment later in any suitable time (typically in the week before the shipping) before the shipping.
Note
Partial captures are not supported by the extension at this moment.
The capture status, similar to authorizations, will be updated either via IPN message or via data polling, see Synchronizing order data for more details.
Automatic capture¶
In this mode the capture is requested automatically after the successful authorization. Also the invoice that covers all ordered items is created automatically. Post-request processing (capture status synchronization) is carried the same way as in capture invoked manually from Magento backend.
Refunding order items¶
The order, which payment has been captured for, can be refunded either fully or partially. Refunds are made against the invoices and thus having a paid invoice assigned to the order is a necessary condition that has to be met to refund any order item. Refunds in Magento are recorded as credit memos, so for requesting a refund with Amazon Payments you should create a credit memo first. To create a credit memo login to the Magento admin, open the order you want refund, click Invoices tab on the right, select an invoice you want to refund and click on it.
A preview of the selected invoice will appear. Make sure that you are on the single invoice preview page and click the Credit Memo button.
A new credit memo form will appear with most of the crucial data (like products quantity to be refunded) already filled in. If you want to refund the invoice partially (i.e. only a part of the invoiced items) adjust the product quantities to be refunded (set 0 for items that shall not be refunded) and click Update Qty’s button to update refund totals. You can also set the refunded items back to stock by checking Return to Stock checkbox. Next choose if you want to refund shipping costs or apply any refunds adjustment and fill in the appropriate fields. Next before submitting the credit memo form, double check that you have Refund button available and click it. A credit memo will be created and a refund will be requested with Amazon Payments. Its status will be updated either via IPN or data polling, depending on the update method selected in the extension settings.
Warning
For the successful refund (recorded in Magento and requested (!) with Amazon Payments) always use Refund button available on the new credit memo form invoked from the single invoice preview page. If you click Credit Memo button directly on the order page you will be redirected to the new credit memo form with Refund offline button only, which admittedly will record credit memo in Magento, but surely won’t call refund request at Amazon Payments gateway. If in any case you will get a credit memo with Refund offline button only then surely something had to go wrong and you should stop the refund process immediately and start it from the beginning following the above guideline.
Cancelling an order¶
Synchronizing order data¶
Testing your integration¶
After a successful configuration, you should test your installation. Only after successfully testing in the Sandbox mode you should switch to the live environment and make the button visible for all your sellers.
These tests should cover the different workflow that you encounter while processing orders. Both include the standard process like receiving an order, invoicing, shipment and alternative processes like canceling orders and refunding orders. Verify that all objects in your Magento admin are in the expected status and you correctly received all order information including the shipping address, contact details and the billing address (if applicable).
Next you should test also declines. You can use the Sandbox Toolbox to simulate soft and hard declines of authorizations. After your testing verify the log files to make sure no exceptions have occurred.
To receive the complete testing scenarios contact Amazon Payments.
How to create Sandbox test account¶
To use the sandbox environment, you need to create specific test accounts for the sandbox environment.
- Login into Seller Central.
- Choose the menu Integration ‣ Test accounts.
- Click on Create a new test account.
- Fill in the form using a valid email address. The account can be used immediately after the account creation.
- Add other delivery addresses to the test account (optional).
Frequently Asked Questions¶
Installation¶
I have successfully installed Pay with Amazon extension, but when I try to go to the configuration page System ‣ Configuration ‣ Amazon Payments I am getting: 404 Not Found error.
It’s a Magento bug, the ACL list is not reloaded after the new extension is installed. To solve this issue please logout from the Magento admin and next login again.
It is stated that the extension is compatible with Magento 1.5, but when I try to place an order I am getting an exception: Invalid method Mage_Sales_Model_Order_Payment::lookupTransaction().
Magento 1.5 doesn’t provide public wrapper for _lookupTransaction() method of order payment model, which is commonly used by Pay with Amazon extension. To fix this issue we have prepared a compatibility pack that rewrites current sales/order_payment model. You can install it via Magento Connect, to do so go to System ‣ Magento Connect ‣ Magento Connect Manager, enter your admin credentials to get logged in, in the Install New Extensions section enter http://connect20.creativetest.de/Creativestyle_AmazonPaymentsCompatibilityPack key and click Install button.
Warning
Keep in mind that if any other 3rd party extension rewrites the sales/order_payment model as well, installing Magento 1.5 Compatibility Pack may lead to a rewrite conflict resulting in misfunction of one or more extensions. It is always advised to test it on a staging system prior to deploy to the production.
Frontend¶
How can I disable Pay with Amazon for certain products?
There are few extensions available for disabling payment methods on-the-fly based on the desired conditions. We recommend to install and use Rico Neitzel’s PaymentFilter for Products and Customer Groups, which Pay with Amazon has been successfully tested against.
Lack of Pay with Amazon button in the cart is usually caused by one of the following reasons:
- incorrect Merchant ID set (double check if you don’t have any whitespaces in your Merchant ID),
- incorrect Marketplace set,
- your Amazon seller account is either blocked or not activated (you can check status of your account in Amazon Seller Central).
In case you are sure you have Merchant ID and Marketplace correctly set, check if any of the following extensions are installed and enabled in your shop and follow the instructions:
- Mxperts_NoRegion
- FME_Ajaxaddtocart
Those extensions replace default checkout.cart block with own ones. The replaced block doesn’t include checkout buttons defined previously. To bring the Pay with Amazon button back, find appropriate layout file:
- noregion.xml for Mxperts_NoRegion extension,
- ajaxaddtocart.xml for FME_Ajaxaddtocart extension
in your theme folder (or in the default theme folder) and modify checkout.cart.methods and / or checkout.cart.top_methods blocks by adding following code:
<block name="checkout.cart.methods" as="methods" type="core/text_list" translate="label"> (...) <block type="amazonpayments/advanced_button" name="checkout.cart.methods.amazonpayments_advanced.bottom" template="creativestyle/amazonpayments/advanced/button.phtml"> <action method="setIdSuffix"><value>div</value></action> </block> </block> (...) <block name="checkout.cart.top_methods" as="top_methods" type="core/text_list" translate="label"> (...) <block type="amazonpayments/advanced_button" name="checkout.cart.methods.amazonpayments_advanced.top" template="creativestyle/amazonpayments/advanced/button.phtml" before="checkout.cart.methods.onepage"> <action method="setIdSuffix"><value>top</value></action> </block> </block>
Troubleshooting¶
Before taking any action, please refer to the Frequently Asked Questions section, where many common issues have been already explained and solved.
Event logs¶
The Pay with Amazon extension provides a convenient logging system. It is disabled by default, but you can enable it in the extension settings, refer to the Enable logging section for more details.
Log files location¶
The Logger saves details concerning all exceptions, all API calls and all incoming IPN notifications that occurred within the Pay with Amazon extension scope. Logs are stored in CSV files in the following locations:
exceptions logs:
var/log/amazonpayments/apa_exception.log
API calls logs:
var/log/amazonpayments/apa_api.log
IPN notifications logs:
var/log/amazonpayments/apa_ipn.log
Logs accessing¶
In case you encounter any issues and Frequently Asked Questions section didn’t help, you should review your logs in the next step. Logs can be accessed in two ways:
- Using creativestyle ‣ Pay with Amazon ‣ Log preview feature, where all logs are displayed on a convenient list with basic filtering options.
- By directly accessing (using FTP, SFTP or SSH, depending on your server configuration) the above files on your server. After the download you can open them with any CSV-capable application. The current log files can be also downloaded by pressing Download as CSV button on the logs list creativestyle ‣ Pay with Amazon ‣ Log preview in the Magento admin.
Logs rotating¶
All log files are rotated as soon as they exceed the size of 8 Megabytes, the old log file is renamed then to var/log/amazonpayments/apa_*.log.timestamp and a new empty file is created for storing the new log entries. The old log files are still accessible by direct access (FTP, SFTP or SSH) to var/log/amazonpayments folder on the server.
Contact support¶
In case neither studying the FAQ nor the event logs reviewing resulted in solving your issue you can submit a support ticket on http://creativeticket.de site.
Note
In the request ticket tell us please which extension (Advanced Payment APIs, Checkout by Amazon) does your issue concern and describe it very precisely. Some details regarding ecosystem the extension is working within (PHP version, Magento version, extension version, production or staging server) would be also very helpful. Following those advices will visibly speed up processing your request.